Focused Based Customer Service

Are your CUSTOMERS screaming about your BRAND from the rooftops? Does your staff know how to use effective communication strategies? Is your staff motivated to have the discipline to serve your customers and increase sales? More importantly, do they have the skill set to focus on improving higher levels of customer satisfaction?

After this program, you will be able to:

  • Effectively withstand the 4 quarters of service excellence

  • Sharpen the focus of face-to-face communication skills with a micro-expression assessment tool

  • Feel empowered and deliver higher customer satisfaction ratings by learning proven disciplines of service excellence

  • Create more loyal customers

  • Appropriate the 5 steps to service recovery


Organizations, Associations, small, medium and large size companies who want to communicate like a pro and become #1 in delivering service excellence.

Also: Conference keynotes/breakouts, Association meetings, Corporate events, Banquets, Incentive Trips, Entertainment events, Stadiums and Venues, Colleges and Universities.

Customization Options: Keynote or Onsite Strategic Work Session

Alternate titles:

  • 5 Keys to next level leadership

  • How to listen from the front and lead from the back

Program Length:

This program can be customized from 60 minutes (keynote/breakout) to half-day, full-day, and 2-day formats.




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