FOCUS BASED CUSTOMER SERVICERenee2016-06-18T00:11:57+00:00
Focused Based Customer Service
Are your CUSTOMERS screaming about your BRAND from the rooftops? Does your staff know how to use effective communication strategies? Is your staff motivated to have the discipline to serve your customers and increase sales? More importantly, do they have the skill set to focus on improving higher levels of customer satisfaction?
After this program, you will be able to:
Effectively withstand the 4 quarters of service excellence
Sharpen the focus of face-to-face communication skills with a micro-expression assessment tool
Feel empowered and deliver higher customer satisfaction ratings by learning proven disciplines of service excellence
Create more loyal customers
Appropriate the 5 steps to service recovery
Organizations, Associations, small, medium and large size companies who want to communicate like a pro and become #1 in delivering service excellence.
Also: Conference keynotes/breakouts, Association meetings, Corporate events, Banquets, Incentive Trips, Entertainment events, Stadiums and Venues, Colleges and Universities.
Customization Options: Keynote or Onsite Strategic Work Session
5 Keys to next level leadership
How to listen from the front and lead from the back
This program can be customized from 60 minutes (keynote/breakout) to half-day, full-day, and 2-day formats.